Awards and Recognition

Mt. Greylock Extended Care Facility is committed to delivering high-quality care. We are accredited by The Joint Commission with the Gold Seal of Approval™ and have earned a deficiency-free state survey during the annual Department of Health inspection.

Recent Recognition and Awards

Year after year, we earn recognition from national quality organizations, but it is the satisfaction of our patients, residents, and families that truly means the most to us. Some of the recent accolades we have received include:

  • The Joint Commission Gold Seal of Approval™ accreditation
  • 2017 – My InnerView survey “Excellence in Action” award for Customer Satisfaction and Employee Satisfaction
  • 2016 – 5 Star rating from the Centers for Medicare and Medicaid Services (CMS)
  • 2013 – Silver – Achievement in Quality National Quality Award from the American Health Care Association/National Center for Assisted Living (AHCA/NCAL)

Committed to Excellence

Mt. Greylock Extended Care Facility received National Research Corporation’s 2016-2017 “Excellence in Action” award for both Customer Satisfaction and Employee Satisfaction, for the seventh straight year. This ranks Mt. Greylock among the top 10 percent nationally with respect to how highly residents and family members would recommend to others and employees would recommend as a place to work.

Top 7% of Facilities Nationwide in Patient Satisfaction

In 2016, positive feedback on National Research Corporation’s My InnerView survey placed Mt. Greylock Extended Care Facility among the top 7% in the nation for customer satisfaction for the eight year in a row.

Top 1% of Facilities Nationwide in Employee Satisfaction

In 2016, positive feedback on National Research Corporation’s My InnerView survey placed Mt. Greylock Extended Care Facility among the top 1% in the nation for employee satisfaction. Mt. Greylock has ranked in the top 3% for seven straight years.

National Quality Award

American Health Care Association/National Center for Assisted Living (AHCA/NCAL) Quality Awards – 2013 Silver – Achievement in Quality
Mt. Greylock Extended Care Facility was one of only five centers in Massachusetts to earn a 2013 Silver Award. Only 62 facilities nationwide achieved this distinction in 2013.

The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.

Silver – Achievement in Quality: Applicants who receive the Silver award provide an extensive assessment of their systematic approaches, performance measures, and sustainable organizational and process results that are linked to the key customer requirements, success factors, and challenges they identified in previously earning the Bronze – Commitment to Quality award.